Target Operating Model Optimisation and Redesign – A holistic transformational approach leads to an alignment of business and technology vision and strategy tailored in all dimensions to meet future requirements and best fit on strategic outlook and market change.
Typical client symptoms
Lack of clear strategy – “We have done it always like that…”- unclear business strategy and goals make it difficult to link business strategy with actionable changes to the operating model
Difficulty articulating the future state – undefined customer and operational practices and interactions (silo products/region centric solutions) imped productivity and result in loss of talent
Complexity of IT architecture – poor understanding how to implement new IT solutions alongside legacy systems hamper flexible deployment of innovative product and services
Competing priorities and middle management resistance – competing priorities combined with limited resources and resistance to new ways of working and thinking undermine organization ability to drive innovation and change
What we do
Assess – articulate, define/refine strategy vision, diagnose operating model effectiveness and outline the gaps in capability to reach the TOM
Design – define a) designing principles how the operating model will be developed and set the key measures for success; and b) how the organization will operate and capabilities it will require in line with the strategic intent along the following dimensions (customers, channels, products/services, processes, IT, organization, people and location)
Build – refine business case (quantify change in terms of costs, benefits and risks), implementation roadmap, headcount requirements, organization structure, job design and competencies.
Implement – set roadmap defining timelines, roles, and actions to implement TOM, develop and monitor dashboard of key performance indicators to assist management with refining the new operating environment.
Depending on strategic context, organisational complexity (e.g. single country vs. multi-country), stakeholder participation and availabilities a typical TOM redesign and optimisation engagement varies between 8 weeks and up to 5 months to provide the desired target model and a sustainable roadmap for transition.
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