Показаны сообщения с ярлыком business development. Показать все сообщения
Показаны сообщения с ярлыком business development. Показать все сообщения

понедельник, 25 мая 2026 г.

What Are The Top 5 Business Challenges in 2026?

 


Daniela Koleva

The organizations that are pulling ahead in 2026 are the ones that have figured out how to execute faster than the rate of change around them.

That's harder than it sounds. The business environment has never rewarded speed more than ever. Boards are impatient. Markets are unpredictable. AI is moving faster than most organizations can absorb. And the gap between companies that are adapting and those that are falling behind is widening quarter by quarter.

What separates them isn't access to information or capital. It's the ability to translate strategy into aligned, measurable action consistently, at scale, before the window closes. Here are the five business challenges most enterprises are navigating in 2026, and what it actually takes to overcome them.

Challenge 1: Aligning AI adoption to real business outcomes

Every enterprise is investing in AI. Very few can point to measurable business outcomes from those investments.

The challenge in 2026 is the gap between deploying AI and actually knowing whether it's moving the business forward. Generative AI, automation, and analytics are being embedded across products, sales, service, and operations at speed. But without clear ownership, outcome metrics, and a governance structure that ties AI initiatives to strategic priorities, those investments become siloed experiments rather than competitive advantages.

The organizations winning with AI in 2026 have three things the laggards don't:

  1. Clarity about which AI bets are connected to which business outcomes
  2. The mechanisms for measuring impact in real time
  3. The discipline to stop funding initiatives that aren't moving the right metrics.

What to prioritize:

Start by connecting every AI initiative to a measurable business outcome. Define what "working" looks like before deployment, not after. Build governance that distinguishes between AI investments that are core to strategy and those that are adjacent experiments. And create a cadence for reviewing impact — not just adoption metrics, but the business results the adoption was supposed to drive.

Challenge 2: Closing the strategy-to-execution gap

Executives can see the destination. Getting the organization to move toward it at the pace the market requires is where most enterprise strategies break down.

Research consistently shows that the majority of strategic initiatives fail not because the strategy was wrong but because the organization underneath it couldn't translate direction into coordinated action. Teams optimize for their own priorities. Alignment is assumed rather than verified. Review cycles are too slow to catch drift before it compounds into a miss.

In 2026, the strategy-to-execution gap is costing enterprises more than most leadership teams realize — in speed, certainty, and strategic outcomes. The organizations closing that gap are the ones building execution into the operating model: clear OKRs cascaded from company strategy to team level, a weekly cadence that keeps priorities visible, and real-time data that tells leaders where execution is at risk before the quarter ends and the damage is locked in.

What to prioritize:

Make strategy visible at every level of the organization. Every team should be able to answer:

  1. What are we trying to achieve this quarter?
  2. How does that connect to the company's priorities, and how do we know if we're on track?

If the answer requires a meeting to find out, the system isn't working. Build the operating cadence by implementing weekly check-ins, monthly reviews, quarterly retrospectives into the structure of work.

Challenge 3: Solving the talent and productivity equation

The talent equation in 2026 has two problems operating simultaneously, and they pull in opposite directions.

On one side: persistent skills gaps in the areas that matter most — AI, data, cybersecurity, and change management. Organizations can't hire fast enough into these areas, and competition for well trained talent is fierce. On the other side, pressure to extract more productivity from existing teams without burning them out, in an environment where engagement is still fragile and quiet quitting hasn't disappeared.

The answer most enterprises are landing on is making the people they have dramatically more effective. AI agents that absorb administrative work, returning hours of management time to strategic activity. Upskilling programs that develop internal capability faster than external hiring can. And operating models that give teams clarity on what matters so they're not splitting attention across competing priorities.

What to prioritize:

Measure productivity in outcomes, not hours or headcount. The question should always be "are we moving the metrics that matter?" Invest in developing the capabilities your strategy requires rather than waiting to hire them. And eliminate the administrative drag such as status meetings, manual reporting, redundant check-ins which consume capacity without creating value.

Challenge 4: Navigating economic uncertainty without losing strategic momentum

The macro environment in 2026 is unpredictable. Tighter capital markets, cost pressure, shifting trade conditions, and uneven growth across regions are forcing enterprise leadership teams into a familiar but uncomfortable position: protect margins without sacrificing the investments that drive future growth.

The instinct in uncertain times is to cut. The organizations that emerge from uncertainty in the strongest position are the ones that cut most precisely. They know exactly where resources are creating value and where they aren't, because they have real-time visibility into the connection between spending and strategic outcomes.

The organizations that struggle are the ones making resource decisions based on gut, politics, or outdated annual plans. They can't see, in real time, which investments are moving the right metrics and which are absorbing capacity without a measurable return.

What to prioritize:

Build spending visibility before you need it. Create a clear line between every significant resource allocation and the strategic outcome it's supposed to drive. Establish a cadence for reviewing that connection — not annually, but quarterly, with the flexibility to reallocate as conditions change. The goal isn't to predict the environment. It's to move faster than it does.

Challenge 5: Modernizing without fragmenting

The digital transformation challenge has evolved. In 2026, most enterprises are asking how to integrate years of transformation investments into a coherent operating model that actually works.

Legacy systems coexist with new SaaS platforms, AI tools, and data pipelines in ways that create friction rather than capability. Integration complexity slows innovation. Multiple simultaneous change programs — new CRM, new analytics platform, new goal-setting infrastructure — compete for organizational attention and create confusion at the front line. And new team members, newly acquired companies, and newly formed functions often operate on entirely different systems from the rest of the business.

The result: organizations that have invested significantly in digital capability but can't access the insight that investment should be generating, because the data sits in silos and the systems don't talk.

What to prioritize:

Choose integration over proliferation. Before adding another tool, ask whether it connects to the operating model or fragments it further. Prioritize platforms that integrate with your existing stack and surface insight where decisions are made. And manage technology change as organizational change: the human adoption problem is almost always harder than the technical integration problem.

And in 2026, prioritization is the competitive advantage.

"The pace of change used to be measured in 5-year cycles, then in 1-year cycles. Now, plans change constantly. Strategy must be 'always on' — and you need tools to help adjust and pivot."— Stephen Shafer, President & CEO, A.O. Smith

https://tinyurl.com/3v6hj5bm

In 2026, the global business landscape is defined by rapid technological leaps and persistent economic volatility. The top five defining challenges leaders face today revolve around execution, security, and market adaptability:

1. Navigating AI Integration & Governance

Simply adopting AI is no longer a competitive advantage; achieving repeatable, measurable outcomes is. Organizations are struggling with the transition from pilot programs to scalable integration, while also attempting to govern ungoverned GenAI use to prevent hallucinations, brand damage, and regulatory fines.

2. Rising Costs & Economic Squeeze

Persistent inflation, fluctuating interest rates, and uncertain consumer demand continue to squeeze profit margins. Businesses are challenged with balancing higher operational and customer acquisition costs against pressure to keep pricing competitive, making cash flow management and resource efficiency paramount.

3. Cyber Resilience & Digital Trust

With AI amplifying both the sophistication of cyberattacks (e.g., deepfakes, AI-powered phishing) and defensive tools, cybersecurity has become a critical board-level growth constraint. Organizations must manage a widening digital blast radius that increasingly involves third-party vendors and supply chains.

4. The Talent Gap & Workforce Evolution

Building a workforce with the necessary skills to leverage automation and AI is kulturally and structurally difficult. Leaders face the ongoing challenge of closing the skills gap through continuous training while meeting employee demands for flexible, secure, hybrid work environments.

5. Shifting Regulatory & ESG Pressures

Staying compliant has become significantly more complex as data privacy regulations, international trade/tariff policies, and Environmental, Social, and Governance (ESG) mandates continue to evolve. Companies are challenged to meet strict reporting standards while aligning their operations with polarized consumer and societal expectations. 

вторник, 12 мая 2026 г.

How to use Claude to start a business

 


You can start an entire business from your laptop using Claude.

No agency or developers needed.

This is your guide:

AI has all but removed the barrier to entry for new founders.
And Claude can legitimately help you kick it off.

With the monthly subscription and a few connectors,
You can basically build a business for the cost of a gym membership.

Here's the step-by-step breakdown to build a business with Claude:
(Save this sheet so you can follow the process later)

1️⃣ Validate your idea before you build anything
↳ Use Claude Chat to test your idea before you spend a penny.

Prompt: "Play devil's advocate. What are the five biggest reasons this business fails? What would you need to see to believe it works?"

2️⃣ Create your two core files
↳ Build about-me .md and brand-voice .md once.

Cover your business, ICP, goals, tone, rules, and phrases to never use.

3️⃣ Build a Project for each function
↳ Upload core files once, and that Project will pick up where you left off.

Create one Project for strategy, one for content, and one for operations.

4️⃣ Use Artifacts to build your first business assets
↳ Artifacts are live, editable outputs you can use and share immediately.

Build pitch deck structures, financial models, landing page copy, brand positioning docs, content calendars, and pricing pages.

5️⃣ Write your sales scripts and outreach
↳ Claude can write your cold outreach, DM sequence, and sales call frameworks.

Prompt: "Write a LinkedIn DM to a [job title] at a [company type]. I help them with [problem]. Lead with value and don't mention my product until they reply."

6️⃣ Connect your tools with Connectors
↳ Link 50+ tools so Claude can search them without you uploading anything.

Think Settings, Connectors, Browse, and Add. Claude becomes the operating layer across tools you already use.

7️⃣ Graduate to Cowork to produce useful documents
↳ Cowork reads your actual files and creates incredible documents.

Create client proposals, financial models, weekly reports, SOPs, and onboarding docs.

8️⃣ Use Claude Code to build your product
↳ Claude Code reads your codebase, writes code, runs tests, and ships changes.

Non-technical founders: hire one technical person and set them up with Code from day one.

9️⃣ Set up a daily business brief
↳ Automate a morning context file so Claude knows your daily priorities.

Prompt: "Read my priorities file and CRM notes. Write me a 5-bullet morning brief: top 3 priorities, most urgent follow-up, and one thing I'm probably forgetting."

It's never been easier or more accessible to start a business.

You simply need the right tools, applied well.

Save this sheet to return to it as needed !

Have you used Claude to help build your business?
Leave a comment below with your thoughts.


https://tinyurl.com/2rpu74bf

среда, 31 декабря 2025 г.

Top Business Trends in 2025 and in 2026

 


2025

In 2025, the business landscape was defined by the transition of Artificial Intelligence from experimental pilots to core operational infrastructure, alongside a mandatory focus on sustainability and human-centric leadership. 

1. The Rise of "Agentic AI" and Hyper-Automation

Beyond simple chatbots, 2025 marks the shift to Agentic AI—autonomous systems capable of making decisions and executing complex workflows with minimal human oversight. 

  • Operational Impact: Companies are using AI to automate 30%–50% of routine tasks in finance, marketing, and customer service.
  • Hyper-Personalization: Businesses leverage real-time behavioral data to tailor every customer interaction, a strategy that is now driving 40% faster revenue growth for early adopters. 

2. Mandatory Sustainability and the Circular Economy

Sustainability has moved from a "nice-to-have" marketing asset to a core business requirement due to new regulations like the EU's Corporate Sustainability Reporting Directive (CSRD). 

  • Circular Models: Leading brands are adopting "product-as-a-service" and buy-back programs (e.g., IKEA) to minimize waste.
  • Green Finance: Global ESG assets are projected to surpass $50 trillion in 2025, reshaping how capital is allocated to businesses. 

3. Human-Centric Leadership and "Re-humanization"

As AI handles more technical tasks, the value of unique human skills is rising. There is a strong counter-trend toward re-humanizing marketing and sales to differentiate from generic AI-generated content. 

  • Emotional Intelligence: Managers are shifting their focus from results-only oversight to coaching, mentorship, and fostering inclusion.
  • Workplace Well-being: High-performing companies are integrating holistic mental health programs as a competitive advantage to attract and retain top talent. 

4. Resilience Amidst Global Volatility

With global GDP growth capped at 3.3% and ongoing geopolitical tensions, operational resilience has become a baseline for performance. 

  • Supply Chain Diversification: Businesses are moving away from single-source suppliers and adopting "self-healing" supply chains that use AI to reroute logistics in real-time.
  • Digital Trust: Cybersecurity is now treated as a critical risk-control layer rather than just an IT function, with 72% of organizations adopting "Zero-Trust" security architectures. 

5. The Permanent Hybrid Work Paradigm 

Hybrid work is no longer an interim measure but a long-term strategic advantage for 2025. 

  • Outcome-Centric Models: Companies are moving away from tracking hours worked to tracking outcomes, supported by AI-powered productivity analytics.
  • Upskilling Imperative: To bridge the "skills gap" caused by rapid tech changes, 56% of companies have integrated dedicated upskilling programs into their daily operations. 


2026

In 2026, the global business landscape will be defined by the transition of Artificial Intelligence from an experimental tool to a core "silicon workforce," coupled with a "re-humanization" of leadership and a move toward structural operational resilience in a fragmented geopolitical environment. 

1. The Era of Agentic AI and Autonomous Operations

The primary shift in 2026 is from Generative AI (content creation) to Agentic AI (task execution). 

  • The Silicon Workforce: AI "agents" will move beyond simple assistance to autonomously managing end-to-end business processes, such as reconciling complex financial transactions, onboarding employees, or managing multi-stage supply chain logistics.
  • Agentic Platforms: Organizations are shifting from individual AI tools to integrated agentic platforms that function as a new layer of operational infrastructure, potentially reducing the need for traditional software licenses.
  • Vibe Coding and Innovation: "Vibe coding"—using natural language to build software—is expected to go mainstream, allowing non-technical employees to develop custom applications rapidly. 

2. The "Re-humanization" of Work and Skills

As technical tasks are automated, unique human capabilities are gaining a "digital premium" in the labor market. 

  • Power Skills over Soft Skills: Leadership is pivoting toward "Power Skills"—emotional intelligence, conflict resolution, and the ability to manage "augmented teams" where humans and machines work side-by-side.
  • Skills-First Hiring: 2026 is predicted to be the year that skills-based hiring definitively overtakes degree-based recruitment for many roles.
  • The AI Generalist: A new class of workers—AI Generalists—is emerging. These are professionals who understand broad business functions well enough to orchestrate and oversee the AI agents performing specialized tasks. 

3. Structural Resilience and Supply Chain "Geopatriation"

Businesses are moving away from global efficiency-only models toward models built for survival in a volatile geopolitical climate. 

  • Near-shoring and Localization: "Globalization 2.0" focuses on supply security over cost, leading to increased near-shoring and the creation of localized "self-healing" supply chains.
  • Geopatriation: Organizations are increasingly moving data and digital workloads to sovereign or regional cloud providers to mitigate the risk of geopolitical lockdowns. 

4. Sustainability as a Strategic Asset

Sustainability is shifting from a marketing "add-on" to a mandatory driver of business growth. 

  • The Circular Economy: Circular business models—focused on product longevity, recycling, and "as-a-service" options—are becoming baseline requirements to meet strict 2026 regulatory standards like the EU's CSRD.
  • AI for Green Returns: AI is being deployed specifically to find "green alpha," such as identifying customers willing to pay premiums for sustainable products or optimizing transport routes to lower both emissions and fuel costs. 

5. Cybersecurity as Boardroom Accountability

Cybersecurity is no longer just an IT function; by 2026, it is a core survival strategy with direct executive liability. 

  • Boardroom Responsibility: Executive compensation and performance contracts are increasingly being tied to measurable cybersecurity outcomes.
  • The "Ambient" Defense: Companies are moving toward "Zero-Trust" architectures where security is ambient and built-in, using AI security agents to proactively hunt and neutralize threats at machine speed. 

пятница, 7 ноября 2025 г.

Modern Operating Model. Part 1.

 


Part 1. What is the Modern Operating Model?

A modern operating model is a flexible blueprint that aligns a company's strategy, structure, processes, and technology to deliver value and achieve objectives in a changing market. It is characterized by agility, a focus on customer outcomes, and the integration of data and technology to enable quick adaptation and continuous improvement. Key elements include cross-functional teams, agile methodologies, and data-driven decision-making to foster collaboration and efficiency. 
Key characteristics
  • Agility and flexibility: Modern operating models are designed to be responsive to market changes, replacing rigid structures with more fluid and adaptable systems.
  • Customer-centricity: They prioritize delivering value to the customer by organizing around products, services, or customer outcomes rather than internal functions.
  • Integration: They seamlessly connect different parts of the business, such as strategy, funding, and execution, into a single flow.
  • Digital transformation: Technology is a core component, integrated into all business functions to improve efficiency, customer experience, and innovation.
  • Data-driven decision-making: Organizations use data to inform their decisions and track progress, enabling continuous improvement. 
Components of a modern operating model
  • People and culture: Involves fostering a culture of continuous improvement, cross-functional collaboration, and employee empowerment.
  • Processes: Shifts from traditional, linear processes to more agile workflows that enable faster delivery and adaptation.
  • Technology: Leverages technology to automate tasks, enhance communication, and provide insights through data analytics.
  • Governance: Includes new forms of governance that empower teams and focus on customer outcomes rather than traditional metrics.
  • Structure: Often moves away from hierarchical, siloed departments towards cross-functional teams dedicated to specific products or solutions. 
How it differs from traditional models
Feature Modern Operating ModelTraditional Operating Model
StructureCross-functional, product-focused teamsSiloed, functional departments
Decision-makingEmpowered, agile, and data-drivenHierarchical, centralized
FocusCustomer outcomes and value deliveryInternal processes and performance
ChangeContinuous and adaptivePeriodic and project-based

Why the Modern Operating Model is necessary

An operating model drives value creation and strategy execution across an organization. It represents the guiding principles of operations: how different parts of a business should work together to deliver value to customers and stakeholders. It also encompasses how an organization functions to meet core business objectives such as efficiency, growth, and adaptability. Organization structure, culture, processes, technology and decision-making procedures are key parts of an operating model.  

In the modern era, several factors impact how we think about conventional operating models: 

  • The lingering strategy execution gap  
  • A fast-changing world across all dimensions of life  
  • The fourth industrial revolution, the wealth of data and its application 

Considering these factors, an updated, modern operating model is needed to solve the lingering strategy execution gap and unlock the opportunities of an evolving world. In this article, we’re going to outline what the Modern Operating Model looks like. For detailed information on the context, challenges solved, and the opportunities of the Modern Operating Model, we will be releasing a second part to this article.

The Modern Operating Model overview

There are five core components that make up the Modern Operating Model, each with different parts within. 


 1) Define the destination 

Your mission, cultural values, vision, and strategy work together to act as a north star for your organization. This sets the destination and goals that your organization needs to align towards. 

2) Change the business 

Strategic objectives, OKRs, and planning the work quantify and make reaching your destination a tangible proposition. They create alignment, structure, and focus to maximize efficiency, speed, and productive power toward your goals. 

3) Run the business  

Observability of KPI’s through a connected technology stack in addition to OKR reporting gives you powerful insights into what’s happening inside the business, in addition to progress toward goals.  

4) Do the work 

With the organization aligned, the plan is executed through daily work. Proper alignment through organization architecture, culture, and a clear line of sight between strategy and execution empowers your employees to do their best work. 

5) Assess & adapt  

Through continuous monitoring, data-driven decisions are made to incrementally optimize, navigate threats, and seize opportunities. Strong top-down alignment liberates your organization to adapt quickly and move as one. 

Although there’s a chronological logic to the Modern Operating Model, all components of the Modern Operating Model work together in a feedback loop and need to be engaged simultaneously as an ongoing discipline. Let’s now dive into the different components of the Modern Operating Model and their corresponding parts in more detail. 

Component 1: Defining the destination

Correctly defining the destination impacts alignment. At the highest level, defining your destination is about where you want to go, why you want to go there, what needs to be done, and how you will do it. If there’s a disconnect between how your team sees the bigger picture, conflict, erosion of trust, and misaligned execution may emerge.  

Defining the destination can be broken down into three core parts: 
  1. Mission and cultural values 
  2. Vision 
  3. Strategy 

Mission and cultural values 

Mission and cultural values play a role in alignment as everyone in your organization needs to approach their work from the same perspective. Otherwise, there will be a disconnect at the execution layer of the organization. For instance, having a common philosophy that prioritizes customer satisfaction over short term revenue will lead to different behaviors and decisions from your team.  

Mission and cultural values also affect engagement, especially in the context of a new generation of workers. Generation Z and Millennial workers aspire to work at organizations that have a greater purpose and more conscious culture. Failure to align your mission and culture with these changing attitudes means you may reduce employee engagement — another key part of effective strategy execution. As these generations value company loyalty less, you may also risk losing key personnel which leads to other execution challenges. 

Vision 

Like with mission and cultural values, your vision is important for alignment. Your whole team needs to see the future in the same way to maximize engagement and work in synchronization. Vision also has an impact on priorities and strategic focus. A clear idea of your destination means you can make better decisions about the relevant work that needs to be done, take advantage of the right opportunities, and importantly, not become side tracked along the way. 

Strategy 

Your strategy is the first tangible link between defining your destination and generating the momentum to get there. Your strategy represents why, what, and how your company will navigate at the highest level and informs how you set strategic objectives and OKRs, which play key roles in the next component of the Modern Operating Model.  

Component 2: Changing the business

The next component of the model is changing and aligning the business. Changing the business is about deciding on the initiatives and goals you want to focus on to reach your destination. Good organizational alignment is about getting the whole organization in sync and moving in the same direction. 

Proper organizational alignment improves strategy execution through: 
  • Greater efficiency: working on the right things means less waste in the form of time and resources 
  • Higher engagement: having a clear line of sight between strategic objectives and daily execution means employees can see how their work impacts the organization
  • Prioritization and focus: alignment means the whole team focuses on the objectives and activities that are mission critical

Alignment plays an important role in organizational adaptability. If there are any big changes or shocks to the business, your organization needs to be able to move together as one unit. If parts of your organization are misaligned, they may lag behind if your destination changes which can lead to operational roadblocks. In addition, the megatrends of remote and flexible work mean getting alignment right has become more difficult due to a more distributed, asynchronous, and multi-cultural workforce.  

Alignment starts with clear top-down communication about the destination and what needs to be done to get there. This is achieved through setting strategic objectives and OKRs, in addition to careful planning of how your team will execute the work. 

Strategic objectives and OKRs  

The first part of aligning the business is setting and communicating strategic objectives and OKRs. In many cases, the communication of strategy can get lost as it filters through the multiple layers of the organization. This is made worse due to strategy being more abstract and high-level, with language that may not be easily understood by the execution layer of the organization.  

Strategy without objectives is meaningless — it needs to be clarified, quantified, and plotted against a timeline. This is what strategic objectives enable — they break down your strategy into tangible goals that can be easily communicated and worked toward as a team.  

With strategic objectives set and communicated, your organization can then set OKRs (objectives and key results). These break down your strategic objectives even further by quantifying the specific outcomes different parts of the organization need to achieve. These also need to be communicated across the organization to ensure alignment. Where strategic objectives work on a yearly or multi-year timeline, tactical OKRs function on a quarterly or yearly basis.  

Strategic objectives and OKRs impact strategy execution by: 
  • Plotting ambitious yet achievable goals to stretch the team’s capabilities while preserving morale. 
  • Creating vertical alignment so everybody is working toward strategic objectives. 
  • Enabling horizontal alignment so interdependencies between departments can be mapped out, increasing collaboration. 
  • Boosting efficiency, engagement, prioritization, and focus through bottom-up involvement in goal setting. 
  • Creating an outcome focused organization as opposed to activity which doesn’t generate results. 

Planning the work 

With strategic objectives and OKRs set and communicated, planning the governance and execution of work is next. 

A few things to consider during this phase are: 
  • Culture design: Your operational culture must be transparent, continuously learning, and braced for constant transformation. This enables effective use of the OKR method and continuous adaptations. At the leadership level, there must be a shift from control and compliance to trust and transparency. 
  • Organization architecture: Your organization structure needs to be adaptable to account for asynchronous, remote, and flexible ways of working.  
  • Policies and procedures: Decision making should be made at the edge of the network — closer to the source of data and point of execution, as opposed to centrally. In the modern era, there’s no longer time to go up and down the chain of command to make decisions. Greater communication and transparency efforts need to be pushed to eliminate information silos and shadow organizations.  
  • Playbooks and processes: Mapping out the strategies and tactics of the work to be done. 
  • People: Deciding who will be doing what.  
  • Tools: Choosing the right software tools to enable work. With the Modern Operating Model, special emphasis is placed on connecting all your data sources for better observability and assessment.  
  • Resource allocation: Setting budgets appropriately to meet different OKRs.  
  • Programs and initiatives: Organizing work at a high level in conjunction with strategic objectives and OKRs.  
  • Approaches to work: Deciding on how work will be carried out with task management, workflows, projects, sprints, etc.  

Effective work planning increases the efficiency of your strategy execution. Conducting work in the right manner means time and resources are saved through error reduction, in addition to faster and better work outputs.  

Component 3: Running the business

As work is conducted, there needs to be continuous monitoring of both data and information. In a Modern Operating Model, monitoring incorporates and goes beyond traditional management check-ins and annual and quarterly performance reviews. KPIs are gathered from all parts of the business in addition to the application of the OKR method. Working in conjunction, OKRs and KPIs create a more powerful picture of what’s happening in the business and how it affects progress toward strategic goals.  

As part of the internal monitoring aspect of The Modern Operating Model, KPIs are pulled from a connected technology stack to provide business observability. With the right tools, you can sync your KPIs to continuously update alongside your OKRs, in addition to gaining insight about potential risks and opportunities. To add to this, OKRs provide quantitative data in the form of key results and confidence assessments toward meeting objectives. They also provide qualitative information in the form of weekly OKR reviews and quarterly retrospectives.

External monitoring is also a necessary part of the Modern Operating Model. This involves constant surveillance of your business environment to identify changes, threats, and opportunities. This could be in the form of understanding megatrends such as the next wave digitization or keeping tabs on startups that could potentially disrupt your space. 

Together, internal and external monitoring are used to compress learning feedback loops and boost business observability, which can then be used to make more accurate decisions about changes and adaptations to your strategy execution. 

Component 4: Doing the work

The next component of the model is doing the work. At the surface level, this involves the basics of completing tasks, inputs, transformations, and outputs. But under the Modern Operating Model, the essence of how the work is done is different. 

When applied correctly, the ideal state of work should look like this: 
  • Fully engaged employees who expend discretionary effort to improve their craft and solve problems. 
  • Collaboration and communication between teams to work toward common objectives. 
  • Continuous learning and feedback based on regular OKR reviews and KPI observability. 
  • Greater ownership and accountability of work through transparency. 
  • Decisions made locally in a data-driven way. 
  • Greater focus on outcomes, as opposed to tasks and activities.  
  • More experimentation and embracing failure. 
  • Recognition and reward based on merit and adherence to company values.  

Although this ideal state of work doesn’t happen overnight, the components of the Modern Operating Model are designed to optimize your strategy execution over time, bringing this ideal closer to reality over time.

Component 5: Assessing and adapting

With the right data and information through business monitoring, assessments can be made to adapt strategy execution to help you stay the course. The process of assessing and adapting involves looking at the data and information you have collected, extracting the insights and narrative, and turning them into knowledge which can be used for decision making.  

At the macro level, the purpose of this component is to help you navigate the threats and opportunities of a fast-changing world. This means you may need to make changes to your destination and how to get there at a strategic level. In addition to the points mentioned above, these could include navigating changing economic, political and social conditions, adapting to innovation, and ESG (environment, social, and governance) concerns.  

At the micro level, you want to assess and adjust your strategy execution for: 

  • Overall effectiveness: Optimizing the different components of the Modern Operating Model such as how work is done. 
  • Progress towards OKRs: Looking at key results metrics for each objective and uncovering the reasons for possible underperformance. Deciding whether the OKRs set are still relevant in terms of achievability and being critical to current strategic objectives. 
  • Internal warning signs: Gaining insight and foresight, as opposed to hindsight, about operational problems through AI and KPI data. This could be technical issues such as servers going down or business challenges such as a high churn rate among a customer demographic.  
  • Internal opportunities: Spotting patterns and trends to map out new opportunities. For instance, looking at customer support data to identify unmet or emerging customer needs. 

As adaptability is central to the Modern Operating Model, you will continuously adjust different components of your strategy execution based on the data and information you collect. You may only need to make small changes to a work tactic, for instance, or realize there is one threat or opportunity you need to focus on. But as time progresses and the business environment changes, you may need to adjust at the strategic level. Full adaptiveness of strategy execution at both the macro and micro level is the promise of the modern operating model. 

Why use the Modern Operating Model?

Optimizing your strategy execution is relevant to every company regardless of size, stage, or industry. Working together, all components of the Modern Operating Model boost alignment, focus, adaptability, and efficiency in your strategy execution. 

Through adopting the Modern Operating Model, you can better navigate the threats and opportunities of a fast-changing world, in addition to achieving your strategic goals faster. To learn more about the broader context, challenges solved, and opportunities of using the Modern Operating Model, we will be releasing a second part to this article.


https://tinyurl.com/wxs273sk