One of our current efforts at a-connect is to improve our knowledge management capabilities and processes. The framework below from PA Consulting highlights some of the key elements:
In each dimension, the capabilities will vary along a spectrum, from very basic tasks to quite sophisticated skills. On the technology side, for example, one company may have the basics in place through a shared drive with key documents and basic search features. Another, more sophisticated company may have a full-fledged knowledge management system, a portal with internal and external access, e-learning capabilities, etc.
A diagnostic of the six dimensions will help companies understand where they are and what actions are critical to take knowledge management to the next level.
It struck me that the framework is not only applicable to knowledge management systems, but also to a variety of other topics that require the implementation of an IT solution: Anybody who has ever wrestled with the implementation of a CRM system will recognize the key issues!
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