понедельник, 15 августа 2022 г.

Lean Canvas Business Model – How To Create A Lean Startup Business

 


The Lean Canvas Business Model is a variation of the original “business model canvas” devised by Alexander Osterwalder (thanks to its Creative Commons BY-SA license).

Extremely simple in its design, the Business Model Canvas empowers entrepreneurs to create, visualize and test business models without wasting capital or overcomplicating their approach.

Today, it’s used by startups to break new ground, as well as massive companies like GE, P&G and 3M to explore new models and keep up with the competition.

It’s also the core of the book Business Model Generation (co-authored by Osterwalder and Pigneur), which has sold over a million copies in 30 languages.

Harness the power of the Lean Canvas if you are a startup or a new corporate venture.

THE ORIGINAL BUSINESS MODEL CANVAS

It’s said that no business plan survives its first contact with customers

– Osterwalder.

The Business Model Canvas was partially born out of this need to create more flexible plans that could be tested and changed quickly to meet customer needs.

Most importantly, it standardizes the elements of business models and turns them into modules that predictably interact with and influence one another.

The Business Model Canvas is constructed out of nine building blocks? nine blocks that equip you to think of thousands of possibilities and alternatives (and find the best ones):

  • Customer segments (your audiences).
  • Value propositions (the product or service you provide).
  • Channels to reach customers (distribution, stores).
  • The type of relationships you want to establish with your customers.
  • Revenue streams you generate the key resources you have to work with (capital, talent).
  • The key activities you can use to create value (marketing, engineering).
  • Your key partnerships (who can help you leverage your model).
  • The cost structure of the business model (what you must invest).

These nine elements are arranged to show how they impact each other.

THE LEAN CANVAS BUSINESS MODEL

There are several variations, but the Lean Canvas has gained traction thanks to the lean startup movement.  The Lean Startup was made popular by the book written by Eric Ries, if you haven’t read it I do recommend it, it outlines the philosophy and methods used.

Each tool adopts takes a different approach to the original by Osterwalder based on the to the goal or the development stage of the business idea.

One of the most popular of these alternative versions is the “lean canvas” created by Ash Maurya. I’m going to walk you through how it differs from the original and show you when and how to use it.

Lean Canvas Vs Business Model Canvas

The difference between both tools lies in the alteration of the four units:

  • Key Partners (Business Model Canvas) vs. Problem (Lean Canvas)
  • Key Activities (Business Model Canvas) vs. Solution (Lean Canvas)
  • Key Resources (Business Model Canvas) vs. Key Metrics (Lean Canvas)
  • Customer Relationships (Business Model Canvas) vs. Unfair Advantage (Lean Canvas)
Lean Canvas Business Model

Who Should Use The Lean Canvas?

The Lean Canvas is designed specifically for startups; it focuses on addressing how your solution solves customer problems and what unique value you offer compared to others in the market or other possible solutions.

It fundamentally challenges you to move away from the idea that you love! and start to validate it.

On the other hand, the business model canvas was created to solve the issue of business plans being uninterruptedly outdated as soon as they are in the initial stages of development. The business model is based on assessing and strategically analyzing an existing business – both internally and competitors.

For that reason, it can be said that it was developed for existing companies, large or small, which already have established their presence in the market and got traction with customers.

However, startups don’t have a customer base and often no products or prototypes. So when they try and use the business model canvas, they aren’t able to fill all the boxes and the canvas remained incomplete.

The Lean Canvas includes also helps deal with uncertainty and risk. All startups are limited by time and resources. They urgently need to reduce risk and prove that their idea fits the market and customers will pay money for it. Of course, the hope is that then it can do this profitably.

The Lean Canvas also reflects the principles of the “Lean Startup? approach build-measure-learn.

In other words, an iterative and rapid cycle of development, testing and validating each hypothesis upon which your idea is based.

CanvasBusiness Model CanvasLean Canvas
Suitable forExisting BusinessStartups
For use bySenior Management, Operations, MarketingEntrepreneurs, Founders, Investors
BasisValue proposition, incremental and radical innovationIdea testing, Evaluation of assumptions, Customers Focus, Value Proposition
ApplicationMixed teams to develop a common strategic understanding of the existing business model and identify opportunities.Focus on problem-solution market-fit for new entrants.
   

Strengths And Weaknesses Of Lean Canvas

Strengths

  • Focus on the problem-solution fit.
  • Includes measuring the success.
  • Reflects a lean startup mindset: build-measure-learn.
  • Unfair advantage helps to differentiate in the market.
  • Easy to understand the elements and the structure.

Weaknesses

  • Partners and value exchange between different actors is not visible.
  • Defining the unfair advantage can set barriers during the early stages of an idea.
  • No team or cultural aspects (only within resources).
  • Missing building blocks for special usage, such as sustainable business models.

LEAN CANVAS MODEL GUIDE

Having the Lean Canvas as a visual guide made this part “communicating the model/idea” so much more effective — and I think the most valuable function of the tool. Whether you are developing a business idea on your own or as part of a team, the Lean Canvas model can help you visualise each element and challenge if it is right and fits with the other pieces.

The Lean methodology was born out of process improvement with the philosophy of eliminating waste — this includes time, processes, inventory and more. The Lean Canvas, unlike, the Business Model Canvas, is designed specifically for startups.

The problem with business plans for startups & entrepreneurs is that they’re a waste of time. Don’t get me wrong-a well-researched business plan is important but only at the right stage of your business. You still need to understand the plan of how and when you will implement your Lean Canvas.

How Do I Get Started?


The Lean Canvas uses 9 blocks suited to the needs/ purposes/requirements of a Lean Startup. The Lean Canvas is a perfect one-page format for iterating ideas and challenging assumptions. Building the business model that then looks like its a viable and sustainable business.

The blocks guide you through logical steps starting with your customer problems right through to your unfair advantage (often the hardest block to answer).

Start by the printing of several canvases and then using these to build out your idea. I’ve made some very large canvas pdf’s that are ideal for printing and then using post-it notes.

lean business model canvas template

Different Ways Of Using The Lean Canvas.

One of the important things I always recommend is to keep different versions as you progress with your business model. You might find that you revert back to some ideas as you go through the process. Also, it is a good way of seeing your own progress in your ideas.

If you are using a large print out with post-it notes then simply take photos at different stages so you have a digital record of the evolution.

1. From Initial Idea to Business Launch. The Lean Canvas allows you to map out the key foundations of your startup. It prompts you to analyze and prioritize your goals during the early stages of your business. From the problem to key metrics, the Lean Business Model helps you build the logic that will help your business foundations be stronger.

2. Market and Competitor Analysis. The Lean Startup Canvas can also help you to identify your advantages over other market competitors. As part of developing your business model canvas you should compare the dominant players in the market and their model. It also generates a blueprint for your startup to identify a consumer segment based on your solutions.

3. Launch and Growth. A good practice and part of testing and pivoting in a startup are to revisit the lean canvas. As their company evolves, you can maintain the focus of real-life operations on your unique value proposition.

Step 1 (Of 10): Problem.

Each customer segment (CS) you identify will have a set of problems that need solving. In this box try listing one to three high priority problems that each customer segment has. Without a problem to solve, you don’t have a product/service to offer.

Problems can be based on complexity, time vs. ease of use, price, and quality vs. features, there are many different ways to identify problems. If you’re not sure then take time to go out and talk to customers. Also, observe them in the situation and context that relates to your idea.

Step 2 (Of 10): Customer Segments.

From practice, it is often better to focus on one set of customers to start with. For example, engineers are an identifiable segment. However, you need to get into the detail of what type of engineers and build out a persona for them. The Problem and Customer Segment boxes are intrinsically linked, i.e. You can’t think of any problems without a Customer Segment, and vice versa.

Use the Persona Canvas to really identify you’re customer segment. All too often the reason startups fail or need to pivot rapidly is because they didn’t spend enough time understanding the customer segment upon which the rest of the business model depends. Without customers, there is no business.

Step 3 (Of 10): Unique Value Proposition.

The Unique Value Proposition is situated in the middle of the Lean Canvas. A promise of value to be delivered to the customers is called a value proposition. This should be the main reason a potential customer wants to buy from you. Thinking and understanding why your product is useful to your Customer Segments and why they want to buy is the best way to understand your Unique Value Proposition.

Research your competition using multiple methods. Ask target customers about other products or services they’ve explored or used. Utilize search engines, social media and trade publications to become an authority on your industry.

The danger is to create a value proposition, and product for that matter, that is not different from the competition. Be careful to understand how your value proposition stacks up against potential competitors.

A UVP should:

  1. Be easy to understand in about five seconds.
  2. Communicate the benefit a customer receives from using your products and/or services.
  3. Explain how your offering is different from and better than competitors’.

Identify ‘REAL’ Pain Points

Put yourself in your customers’ shoes and describe up to 3 problems they face. Try to understand their unique needs and challenges. These problems will lead to working business models.

Be Careful! Identifying the wrong problem is a problem. For instance, you might believe your SaaS platform is struggling because your logo and copy aren’t engaging, but the real issue might be that users don’t understand why they need your product. If you skip this step, you risk wasting time and energy on non-existent problems.

There are several ways you can get a more informed understanding of your problems, including:

  • User Interviews
  • User Tests
  • Surveys and Questionnaires
  • Ethnography – observing customers

Step 4 (Of 10): Solution.

Finding a solution to the problem is the goal of your startup! What you need to do is Get Out The Building — a phrase coined by the godfather of Lean Startup, Steve Blanks. And what Blank’s here is that the solution is not in your office, it’s out there in the streets. So go interview your customer segment, ask them questions, and take those learnings. Remember the Lean Startup is validated learning through a continual Build — Measure — Learn cycle.

Careful! You might think you know the best part of your product or service, but completing the previous sections of the Lean Canvas may prove otherwise. Your users will ultimately determine which aspects of your product they’re most eager to use and will subsequently find most beneficial.

Run through the main features and benefits of your product or service.  Then prioritize them. Then go to a customer and ask them to prioritize them. Consider the strengths and flaws of each and reduce your list down to the top three. You can also use other strategy exercises like using brand positioning to help define your solution.

Step 5 (Of 10): Unfair Advantage.

What will makes you stand out? This is far harder than it seems. Remember that your unfair advantage needs to be sustainable. Ideally, this is something that competitors will be hard to replicate.

What are some resources you possess that can’t be easily copied or acquired by other businesses? Here are some examples of Unfair Advantages to get you thinking about what makes you stand out:

  • Inside Information: In-depth knowledge or skills that are critical to the problem domain. Basically, this means able to address the needs of customers in specialized areas better than the competition. The competition might, for instance, have generalists and you have specialists.
  • Personal Authority: If you’re a scholar in a specific field, an award-winning builder of a certain product, or an expert on given services, you hold sway over competitors.
  • Community: If you have a network of customers and partners at your fingertips, you’re in a good position to make big strides quickly and that can make it hard for others to catch-up.
  • Internal Team. Do you have a highly-talented and unique team?
  • Reputation. Have you built up a following, a name that people instantly associate with proven success? A proven and popular brand reputation is a major advantage.
  • Intellectual Property: Is there a method, technology or some process that you can protect.

Step 6 (Of 10): Revenue Streams.

How you price your business will depend on the business model, e.g. whether you are offering a SaaS a physical product or a combination of services and products.

A common problem is that startups price low. This can pose a few problems. Getting people to sign up for something for free is a lot different than asking them to pay. There is also the idea of perceived value. If you price too low or even start-off free then you run the risk of undervaluing your brand.

The maximum price may render your product unmarketable but the minimum price could seriously hurt the future prospects of your business. First of all, once you start at a low price it is very difficult to raise it without losing customers.

The price model should be thoroughly tried and tested several times. I can assure you that unsuspecting factors will force you to pivot again, and again, and again until you get it right.

Some sources of revenue dependent on your type of business model:

  • Asset Sales: Customers pay to purchase ownership of your product, be it a book, camera or coffee mug.
  • Usage Fees: Payment for the number of uses of your product such as the number of minutes spent on a phone or nights in a hotel room.
  • Subscription Fees: Consumers pay for unlimited usage of a product for a given time period like a monthly gym membership or a yearly newspaper subscription.
  • Delivery or Installation Fees: Consumers pay for the installation and/or delivery of your product or service.
  • Advertising: Companies pay you to advertise their product or service on your site.

Step 7 (Of 10): Cost Structure.

Try to consider all your costs of doing business. Not only the cost of sales e.g. customer acquisition, but the overall underlying costs across the board.

90% of new businesses fail because they do not properly consider the cost of launching and running their businesses.

To ensure you don’t accidentally overlook a cost, consider how each section of your lean canvas might drive business expenses. For example, what is the cost to launch your product or services? What is the cost to identify target consumers, connect with users, and keep them informed of your brand? When filling in this section, take time to reflect on all possible cost scenarios.

Separate out your variable costs (costs that vary as you scale) to your fixed costs. This way you can get an idea of what costs will increase as you grow.

Step 8 (Of 10): Key Metrics.

If you can’t measure it you can’t manage it – that saying still rings true. Every business owner needs to understand the key levers that are driving performance. These key metrics that are used to monitor daily, weekly and monthly. Moreover, they are the means by which you understand if your product-market-fit. The best way to help with this is to visualize a funnel top-down that flows from the large open top, through multiple stages to the narrow end. A good model to help with this is in the growth marketing canvas – based on AAARRR.

Step 9 (Of 10): Channels.

You will have noticed I have left channels till last. There is a good reason for this. The tendency is that people get caught up in the excitement and creativity of marketing and channels without thinking about the numbers.

How will consumers come into contact with your brand? Where will they first learn about your business? Will it be through social media? If so, which ones? Will it be through paid ads? If so, where will you advertise and how?  What are the costs of the ads? You can use the customer mapping template I’ve created to create a strong strategy to help you define what channels are best.

Once you understand your numbers you can start to investigate your channels much more realistically. What can you afford to spend on a cost per acquisition? They are ways to research channels costs and start to develop a growth strategy that works for your new business.

Step 10 (Of 10): Applications, Review & Next Steps.

The Lean Canvas template is not set in stone. Like other tools, it should be revisited and revised to check your fit to the market and your customers. Many companies revisit Lean Business Models when they are considering a new feature or adding a new service.

This helps internal teams understand and hone in on the central customer problem their updates are resolving.

The Lean Startup Summary exercise helps drive focus down to the right feature-set (solution), metrics, and customer segments which in turn aligns sales, marketing, design and development efforts.

https://bit.ly/3QIYK1T





воскресенье, 14 августа 2022 г.

Business Model Matrix™

 

We’ve just looked at the overall composition of the ROUNDMAP. After having created the Customer Carousel™, we found that the traits of two known business models ─ Product Centricity and Customer Centricity ─ correlated with marketing and sales, respectively. This opened up a whole new way of perceiving business models.

12.1 - NEW BUSINESS MODELS

Prior to the ROUNDMAP™, there were two known business models: Product Centricity and Customer Centricity. Product Centricity matured during the industrial age, during which the scientific management movement thrust worker productivity while cutting down on costs through economies of scale, accelerating practices that sought to increase market share.

In 1996, Don Peppers and Martha Rogers published the book ‘The One to One Future‘, a radical rethinking of marketing. The authors suggested to ─ instead of marketing standardized products to the largest group of people possible ─ focus on the needs of a select group of customers and try and fulfill more of their needs. This later became known as Customer Centricity.

By pairing Product Centricity to an emphasis on Marketing (persuasion at scale) and Customer Centricity to a focus on Sales (persuasion at scope), we wondered if the remaining departments/stages of the Customer Carousel™ ─ Delivery and Success ─ could also be matched to (yet unknown) business models?

By adding an extra dimension ─ ‘serviced used’ versus ‘products sold’ next to the ‘scale’ versus ‘scope’ dimensions ─ we were indeed able to describe and pair two new business models, Resource Centricity and Network Centricity, thereby giving birth to the Business Model Matrix™.

12.2 - BUSINESS MODEL MATRIX™

Business Model Matrix™ provides a single framework of four Primary Business Models, ranging from Product Centricity to Network Centricity. Whether you want to leverage your ROI from a Share of Market or a Share of Transaction (Facebook/Uber), or otherwise, is part of your strategic heading, while an additional choice of value disciplines offers further means of differentiation.

How to chose between primary business models?



12.3 - PRIOR TO THE MATRIX

Previously, a business was either focused on growing market share (product-centric) or gaining a larger share in the customer’s wallet (customer-centric). But these two models did not account for the rise of the platform economy, servitization or the sharing economy. The framework was incomplete. After matching Marketing to Product Centricity and Sales to Customer Centricity, we were able to identify Delivery with what we call Resource Centricity and Success with what we refer to as Network Centricity. This then became the Business Model Matrix™.

"In the age of the customer, executives don’t decide how customer-centric their companies are — customers do."

While creating the Integrated Customer Lifecycle™, interconnecting all front-line departments, we found remarkable similarities between a focus on sales and the traits of Customer Centricity. Similarly, a focus on marketing pointed to Product Centricity. We started to wonder: Could we match other business models to the two remaining functional sections of the Integrated Customer Lifecycle™, and if so, what does it mean?

Definitions:

  • Investopedia: A business model is a company’s plan for making a profit. It identifies the products or services the business will sell, the target market it has identified, and the expenses it anticipates.
  • Wikipedia: A business model describes the rationale of how an organization creates, delivers, and captures value, in economic, social, cultural or other contexts. The process of business model construction and modification is also called business model innovation and forms a part of business strategy.”

Now let’s have a look at the Business Model Matrix™:

4 Primary Business Models


KNOWN BUSINESS MODELS

To understand why we mapped Product Centricity (blue) and Customer Centricity (green) the way we did,  you’ll need to understand the differences between the two.

Don Peppers, author and co-founder of Peppers & Rogers Group, created a simple graph to explain the differences, inspiring us to create the following image:


Don Peppers also came up with two descriptions:

Product-centric competition is based on having a product that meets a certain customer need, and then trying to find as many customers as possible who want to have that need met. Success is measured by the number of customers reached. In competitive terms, this would represent a share of market.”

Customer-centric competition starts with an individual customer and tries to meet as many of that customer’s needs as possible – across all the company’s divisions and business units, and through time. In competitive terms, this would represent a share of customer.“

EXPLOITATIVE

In the Business Model Matrix™ we used the term ‘Exploitative’ to capture the traits of Product Centricity, which is ─ as suggested by the vertical axis ─ a growth-driven business model used to exploit the full market potential (addressable market). This objective can (only) be achieved at scale through extensive marketing campaigns.

Examples: the majority of businesses operate in a product-centric mode.

EXPLORATIVE

Customer Centricity on the other hand is ‘Explorative’ by nature: it is an in-depth business model, exploring the scope of individual customer needs. It is NOT about pleasing your customers. Contrary to the marketing process, which addresses problems experienced by suspected customers in the market at large, the sales process is about offering a solution, building individual relationships, and helping lead customers to make informed decisions. Account-based marketing, or account management as we used to call it, is the best way to explore customer needs. In competitive terms, this model represents a share of wallet.

Examples: IntuitIBMAmazonCapital One, and Harrah’s.

Both these business models are AS-A-PRODUCT models, meaning, it is about getting a customer to buy a product or service by which they obtain some form of ownership or possession over it.

UNKNOWN (NEW) BUSINESS MODELS

As you can see, both of these two business models match the right-hand side of the Business Model Matrix™ and, therefore, match the acquisition-side of the ROUNDMAP™.

However, as it becomes harder and more expensive to acquire new customers, leadership is shifting attention to customer retention. At the same time, digitalization is pushing competition from AS-A-PRODUCT to AS-A-SERVICE business models.

As it turned out, there was no framework ─ to my knowledge ─ to describe both these known and new business models. So I decided to study each of them, especially the ones that are often referred to by popular terms such as Sharing Economy, Resource Economy, Servitization, Uberization, and Network Economy.

This then got me thinking: Could I match these ‘new’ business models to the left-hand side, the retention-side of the ROUNDMAP. As it turned out, I could.

I found two destinct AS-A-SERVICE models: a growth-driven one, which I named Network Centricity, and an in-depth one, which I named Resource Cntricity. This allowed me to map these two new models along the same vertical axis as the known business models.

However, I needed to make another distinction ─ on the horizontal axis ─ to turn it into a favorable two-by-two matrix. By adding ‘Percentage of Services Used’ (l) versus ‘Number of Products Sold’ (r) the Business Model Matrix™ came to be.

REGENERATIVE

Resource Centricity is ‘Regenerative’ ─ it is about syndicating supply into a resource-based service-offering. An example of Resource Centricity is an airliner. The objective is to utilize each plane to its maximum capacity; it makes no sense to sell twice as much airflight tickets as there are seats available. Another example is a ride-sharing concept, like Greenwheels. Again, the objective is to maximize the use of each resource.

While car-sharing might appear ‘new’, it is not: we’ve shared resources (trains, airplanes, buildings, theatres, etc.) since the age of civilization, however, the internet and mobile technology in particular took away much of the physical restrictions.

Resource-centric competition is based on a service-driven resource that meets a certain customer’s need, and then trying to get as much of that resource utilized. Success is measured by the average percentage of the maximum capacity used over a period of time. In competitive terms this would represent a share of utilization.

DISTRIBUTIVE

Network Centricity, on the other hand, is about aggregating supply and demand in a marketplace, or ‘marketspace’ as it happens to be called in the digital world.

Modern examples of Network Centricity are Amazon’s Marketplace, eBay, and Facebook. It is where participants meet, often facilitated by a digital platform, to exchange value. However, we’ve seen these marketplaces appear throughout the ages, even along the ancient Silk Road. Again, digital took away many of the physical boundaries.

Network-centric competition is all about a hub where participant’s fulfill each others needs, and then trying to grow participation. Success is measured by the number of participants to the network, as well as the number of transactions between them. In competitive terms this would represent a share of transaction.


I guess you by now understand why we mapped these AS-A-SERVICE models as we did. Indeed, a resource-centric business model is a monitization of a service-offering, i.e., a focus on the delivery processes, while a network-centric business model exploits a company’s ability to pro-actively build lasting relationships, i.e., pointing to success.

ELEMENTAL BUSINESS MODELS

We found that it is now possible to describe any business model through the lens of the Business Model Matrix™. That’s why we refer to these four business models as the Elemental Business Models™. The figure below gives you a clockwise overview of the four models, their leverage and some of their traits.


We also created an insightful overview of how these business models regenerate(d) over time and a Strategic Playbook.

VALUE DISCIPLINES

You may be familiar with the three types of value position by Treacy & Wiersema. As it turned out, similar to the business models, I was able to map these value disciplines into the same 2×2 of the Business Model Matrix, but only after I added a fourth.

These value disciplines, as assumed by Treacy & Wiersema, are determine by the opinion of external parties of what the company is good at. To determine its value position, four rules have to be considered:

  1. Try to be the best by excelling in one of the value disciplines.
  2. Maintain threshold standards on other value disciplines.
  3. Control the market by improving value year after year.
  4. Support the value discipline you have opted for by delivering a well-chosen (operating) organizational model.

The three value disciplines are:

  1. Product Leadership – strive for product development and product innovation – try to be better, smaller, faster, trendier, cheaper, etc.
  2. Customer Intimacy – try and meet customer’s requirements and deliver mainly tailor-made work and one-on-one solutions – try to know everything there is to know about your customer.
  3. Operational Excellence – aim to provide customers with high quality products or services at competitive prices and ease of purchase – reduce flaws, increase automation, and excel at service.

If you perceive these three value disciplines in sequence, you’ll begin to see that they follow the same pattern as the four Elemental Business Models. Remarkable, isn’t it.

FOURTH VALUE DISCIPLINE

But there is one missing. Treacy & Wiersema introduced their assumptions in 1993, before the Dotcom boom. One of the innovations that lead to the rise of e-commerce was the ability to show how much items were in stock. Prior to this, it was impossible to combine online catalogs with the actual status of an offline inventory. This led, combined with online payment processing, to large trading platforms like Amazon’s Marketplace and eBay.

When we needed to come up with a fourth value discipline, we therefore choose: Network Orchestration. We borrowed the idea from an article on Harvard Business Review, in which research, examining 40 years of financial data, showed that “Network Orchestrators outperform companies with other business models on several key dimensions.”

Although the authors suggested ‘Network Orchestrators’ to be a business model, we believe it is a value position, which can be applied by all four business models.

CONCLUSION

So, there you have it. Four Elemental Business Models™ and four value disciplines mapped in one matrix, the Business Model Matrix™, with which we believe you can plan and execute any business strategy. There is so much more to tell, so keep an eye on our newsitems to come, or assign to our newsletter so we can keep you posted.



The Business Model Matrix™ is part of the ROUNDMAP™ Full Stack:


EDWIN KORVER

Architect of ROUNDMAP™ - Advancing Grandmastership of Business™ ✪ Business Model Matrix™ ✪ Polymath ✪ Generalist ✪ Systems Thinker ✪ Board Member, CEO CROSS-SILO BV


https://bit.ly/3w3OHwC