воскресенье, 28 июня 2026 г.

UX Writing

 


What is UX Writing?


UX Writing is about creating copy that helps users achieve a goal, complete a task. At the same time, it is also about taking into account the users’ context, mental models, behavior, way of thinking / thought process, motivation and so on.

It needs to be mentioned, that while the term “UX writing” has became increasingly popular nowadays, choosing the words with the users in mind is not a new thing obviously, the first book I read in this topic was Letting Go of the Words, Second Edition: Writing Web Content that Works by Janice (Ginny) Redish. So before this term, I referred to these aspects as “writing for the web”.

Recommended Reading & Useful Links

·        Fenton, N. ; Lee, K. K. (2014). Nicely Said: Writing for the Web with Style and Purpose

·        Kinneret, Y. (2017). Microcopy: The Complete Guide

·        Redish, J. (2012). Letting Go of the Words 2nd Ed.

·        Resources for UX writers

·        UX Writing: How to do it like Google with this powerful checklist

·        What is UX Writing?



UX Writing: Hiearchy of Needs


After covering the basics of UX Writing in the previous UX Knowledge Base Sketch, this time the sketch is about the two levels of UX Writing:

  • first, create a quality content using writing guidelines, then
  • define the brand’s voice, design a voice and tone document, and add personality to the content.


Recommended Reading & Useful Links

·        Fenton, N. ; Lee, K. K. (2014). Nicely Said: Writing for the Web with Style and Purpose

·        Kinneret, Y. (2017). Microcopy: The Complete Guide

·        Redish, J. (2012). Letting Go of the Words 2nd Ed.

·        Material Design: Wiriting

·        8 lessons in UX writing

·        UX Writing: How to do it like Google with this powerful checklist

·        Any article written by John Saito

·        Voice and Tone | MailChimp Content Style Guide

·        9 simple but powerful UX writing tips for designers


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