How do you know if change is working?

 

How do you know if change is working? It depends on what you're measuring—and when.

We’ve created a visual model that maps key change management measures across project phases (Plan, Execute, Realise) and organizational levels (Project, Business, Enterprise).

✔️ Early on, think complexity, readiness, and resourcing.
✔️ During execution, track engagement, learning, and adoption.
✔️ After go-live, it’s all about benefits and outcomes.
At business and enterprise levels, ongoing measures like change capacity and maturity help you see the bigger picture.

The right measures at the right time = smarter change decisions.

The Change Compass