вторник, 23 декабря 2025 г.

Business, Leadership and Consciousness. Part 2.

 


The Path to Conscious Leadership in Modern Business

Introduction

Leadership in today’s complex and fast-paced business environment demands more than mere technical expertise or managerial skills. It requires a higher level of awareness, adaptability, and emotional intelligence—all crucial elements embodied in the concept of conscious leadership. Conscious leaders are not only self-aware but also acutely attuned to the energies, emotions, and intentions of those they lead. By blending mindfulness with actionable strategies, they create thriving organisations that empower individuals and foster innovation.

This whitepaper explores the principles and practices of conscious leadership in depth. It examines how mindfulness and emotional intelligence can enhance decision-making, strengthen team connections, and effectively navigate organisational challenges. We will discuss practical frameworks, including managing transitions between meetings, setting intentions, tracking personal and group energy, and maintaining a “Dynamic Diary.” Additionally, we will provide evidence-based techniques and actionable tips that business professionals can implement to elevate their leadership performance and break the stress cycle that often pervades corporate environments.

 What is Conscious Leadership?

 Definition and Characteristics

Conscious leadership is a leadership style fundamentally rooted in self-awareness, intentionality, and presence. It focuses on developing the awareness necessary to lead purposefully and empathetically while maintaining a balance between achieving goals and prioritising employee well-being. Conscious leaders move beyond reactive management styles to lead with precision and integrity, thus unlocking the full potential of their teams.

Key Characteristics of Conscious Leadership:

1. Mindfulness: This involves being fully present and aware in the moment, enabling leaders to manage stress and enhance clarity in decision-making.

2. Self-Awareness: The ability to recognise and understand one’s thoughts, emotions, and behaviours is crucial for guiding interactions with others.

3. Empathy: The capacity to attune to and appreciate the perspectives, energies, and emotions of others fosters deeper connections and collaboration.

4. Intentionality: A commitment to approaching challenges with a clear focus and strong purpose ensures that actions align with both values and team objectives.

5. Adaptability: The ability to pivot and adjust strategies in response to changing circumstances and the needs of the team and organisation is essential for effective leadership.

 The Business Case for Conscious Leadership

The business landscape has evolved, and the focus on conscious leadership reflects this shift. Numerous studies have demonstrated that organisations led by conscious leaders perform better across multiple metrics:

– Improved Employee Engagement: Engaged employees tend to be more productive and loyal, resulting in lower turnover rates and an enhanced organisational culture.

– Increased Innovation and Creativity: By fostering an environment that encourages open communication and psychological safety, conscious leaders enhance innovation and creative problem-solving.

– Reduction in Workplace Stress and Burnout: Leaders who cultivate supportive work environments are crucial in building resilience within their teams, thereby reducing burnout rates.

Enhanced Organisational Resilience: Conscious leadership enables organisations to adapt quickly to challenges and changes, facilitating sustainable growth even in fluctuating markets.

Research conducted by Harvard Business School found that leaders who practise mindfulness and enhance their emotional intelligence are better equipped to manage organisational uncertainty while building trust within their teams (Shivakumar, 2013). The modern workplace increasingly recognises that effective leadership extends beyond achieving key performance indicators (KPIs) and centres instead on fostering long-term engagement, well-being, and resilience among team members.

Moreover, a study by Microsoft has highlighted the cognitive impacts of consecutive meetings, particularly within virtual formats such as Microsoft Teams. The research suggests that attending too many consecutive meetings can overwhelm the brain’s capacity for focus and decision-making, leading to cognitive fatigue. Specifically, these micro-studies reveal that continuous video calls increase mental exhaustion, impairing productivity and creativity due to excessive cognitive load (Microsoft, 2021). This underscores the importance of conscious leadership in structuring meetings and workdays to prevent burnout and promote a healthier work environment.

 The Role of Conscious Leadership in Breaking the Stress Cycle

Stress is a pervasive issue in modern workplaces that often leads to a vicious cycle negatively impacting individual well-being and organisational effectiveness. High levels of stress can render individuals more prone to rigidity in thinking, leading to a tendency towards transactional interactions and even obsessive-compulsive disorder (OCD)-like behaviours in decision-making (Goleman, 1995). When stress levels rise, the brain’s prefrontal cortex—responsible for complex decision-making and emotional regulation—becomes less effective, while the amygdala, associated with fear and anxiety, becomes more active, resulting in reactive behaviours and reduced flexibility (McEwen, 2004).

Conscious leadership offers a pathway to break this cycle by fostering an environment of psychological safety and emotional intelligence. By practising mindfulness, leaders can model healthy behaviours that mitigate stress and promote a culture prioritising well-being while balancing performance demands with personal health.

 Research on Stress and Its Impact on Decision-Making

Research on stress illustrates its profound effects on behaviour and cognitive function. Under stress, individuals often revert to fixed patterns of thinking and behaviour, leading to inflexible responses. Studies have shown that stress can:

– Impair Cognitive Flexibility: Elevated stress significantly diminishes an individual’s ability to think creatively or consider multiple solutions to a problem (Henry & Wang, 2015). Consequently, this can lead to an increased reliance on established routines or transactional interactions, which stifle innovation and adaptability.

– Increase Reactionary Behaviours: High levels of stress can exacerbate tendencies toward reactive rather than proactive measures, resulting in decisions influenced more by fear or anxiety than by informed analysis and collaboration (Kabat-Zinn, 2003).

– Heighten Control Issues: Stress can trigger OCD-like behaviours, including compulsive checking and micromanagement, as individuals strive to regain control over their environments, further hindering collaboration and trust.

By cultivating conscious leadership, organisations can create environments where stress is managed effectively, thereby reducing its adverse impacts on decision-making and interpersonal relationships.

 Key Practices of Conscious Leadership

 1. Mindfulness as a Cornerstone

At the core of conscious leadership lies mindfulness—the practice of focusing one’s attention on the present moment without judgment. This ability enhances emotional regulation, self-awareness, and the capacity to respond thoughtfully rather than impulsively.

Scientific Insights on Mindfulness:

Neuroscientific research indicates that mindfulness practices lead to significant changes in brain structure. For instance, studies have demonstrated increased grey matter density in areas related to emotional regulation and self-referential processing (Davidson et al., 2003). Furthermore, experience with mindfulness meditation enhances executive functioning, particularly in managing attention and emotions (Zeidan et al., 2010).

 Actionable Tips for Leaders:

– Mindful Breathing Exercises: Initiate your day or each significant meeting with a two-minute mindful breathing exercise. This practice fosters mental clarity and reduces anxiety.

– Mindful Listening in Meetings: During discussions, commit to practising active listening by providing your full attention to speakers without formulating responses while they are talking. This establishes respect and demonstrates a commitment to your team’s insights.

Integrating mindfulness practices into daily routines equips leaders to cultivate a presence that inspires confidence and encourages open dialogue.

 2. Managing Transitions Between Meetings

The ability to transition seamlessly between meetings and engagements is paramount for effective leaders. Conscious leaders prioritise mental resets between commitments, ensuring that each new interaction receives their full attention and energy.

 The Science of Mental Reset:

Research has illustrated the cognitive costs of multitasking and the adverse effects of task switching on productivity. According to studies conducted by Baumeister and Tierney (2011), transitioning without a proper pause can lead to cognitive overload, which increases stress and impairs decision-making abilities. By consciously managing transitions, leaders can maintain clarity and focus throughout their workday.

 Practical Techniques for Managing Transitions:

– Pause Between Transitions: Take 2-3 minutes following each meeting to reflect on the previous discussion. Consider asking yourself questions like, “What went well? What can I improve?” This practice helps consolidate learning and prepares you for the next engagement.

– Reset with Physical Movement: Engage your body by taking a brief walk or performing gentle stretches between meetings. Physical movement stimulates creativity and mental agility, enhancing overall productivity.

Conscious leaders recognise that how they manage transitions has a significant impact on team dynamics and overall performance.

 3. Setting Intentions

Effective leaders understand that entering situations with clear intentions provides a robust framework for success. Intentions serve as a guiding star, aligning actions with values and strategic objectives. Conscious leaders utilise intention-setting to enhance clarity and commitment within their teams.

The Power of Intention Setting:

Research by Locke and Latham (2002) emphasizes the significance of intentional goal-setting in enhancing performance and motivation. When leaders articulate their intentions, they create a focused environment that can align the team towards shared goals.

 Actionable Tips for Setting Intentions:

– Start Meetings with Intentions: At the beginning of each meeting, clearly articulate your intention (e.g., “Today’s focus is on fostering collaboration on this initiative”). This aligns the team’s efforts towards achieving a collective vision.

– Incorporate Daily Intention-Setting Ritual: Establish a routine where you write down three personal or professional goals at the start of each day, reflecting on how to align your actions with these objectives.

Setting intentions ensures that leaders remain grounded in their values and focused on their purpose, resulting in more meaningful interactions.

 4. Registering Energy and Emotions

Conscious leaders recognise that energy—both their own and that of their team—is critical to collaborative efforts and overall productivity. By modelling awareness of their energy and emotions, leaders can better understand team dynamics and provide meaningful support.

 Research Supporting Emotional Awareness:

Studies on emotional intelligence reveal that leaders who recognise and manage their emotions create more trustful and effective teams (Goleman, 1996). Additionally, leaders who are aware of their team’s energy can identify shifts in morale, enabling them to address issues before they escalate.

 Practical Steps to Register Energy and Emotions:

– Self-Awareness Practices: Begin your day by journaling about your emotional state and energy levels. Documenting your feelings helps you track your emotional landscape and gain a deeper understanding of how it influences your interactions.

– Observe Others’ Energy Levels: During meetings, be attentive to non-verbal cues such as body language, tone, and engagement levels. Acknowledge changes in energy that may signal a need for support or intervention.

By attuning themselves to their own and their team’s energies, conscious leaders can cultivate a supportive atmosphere conducive to high performance.

 5. Managing Impulse Control and Negative Thinking Patterns

Conscious leadership activities are instrumental in managing impulse control and combatting negative thinking patterns. High-stress levels can lead to impulsive behaviours and detrimental thought cycles that negatively impact decision-making and interpersonal relations in the workplace.

 The Importance of Managing Impulse Control:

By incorporating mindfulness into their daily practices, leaders can enhance their impulse control, resulting in more thoughtful and deliberate decision-making. Mindfulness practices cultivate an awareness of immediate reactions, allowing individuals to pause and respond rather than react impulsively.

 Combating Negative Thinking Patterns:

Stress often fosters negative thinking patterns, which can exacerbate anxiety and reduce productivity. Conscious leadership fosters a growth mindset, promoting resilience and a positive outlook. Techniques such as cognitive restructuring, commonly used in Mindfulness-Based Stress Reduction (MBSR), help leaders and team members identify and challenge unhelpful thought patterns.

 Actionable Strategies for Leaders:

– Mindfulness Meditation: Incorporate mindfulness meditation practices to enhance awareness of thoughts and impulses, thereby fostering a space for reflection before taking action.

– Cognitive Restructuring: Encourage team members to actively identify negative thoughts during stress and reframe them into more positive and constructive perspectives. This practice helps shift mindsets away from rigidity and towards adaptability.

– Encourage Open Dialogue: Create an environment where team members feel comfortable discussing their thoughts and feelings openly. This not only reduces stress but also fosters a culture of support and collaboration.

By integrating activities that enhance impulse control and challenge negative thinking patterns, conscious leaders foster a healthier and more productive work environment that is conducive to both individual and team success.

 6. Multi-Tasking and Its Impact on Brain Function

In today’s workplace, multi-tasking is often regarded as a necessary skill. However, research suggests that attempting to juggle multiple tasks can have detrimental effects on mental performance and well-being. One critical area impacted by multi-tasking is Brodmann Area 10, which is associated with higher cognitive functions, including decision-making, problem-solving, and social interactions.

 The Science Behind Brodmann Area 10 and Multi-Tasking:

Brodmann Area 10 is located in the prefrontal cortex of the brain and plays a significant role in executive functions such as planning, reasoning, and decision-making (Owen et al., 2005). When individuals attempt to multi-task, they frequently experience increased cognitive load, leading to diminished performance and faster mental fatigue. Research indicates that overloading this area can hinder one’s ability to focus and process information effectively (Bowman et al., 2010). Specifically, multi-tasking disrupts the brain’s balance between attentional capacities and working memory, ultimately compromising cognitive functions.

 Actionable Strategies to Minimise Multi-Tasking:

– Prioritise Single-Tasking: Encourage team members to focus on one task at a time. For instance, incorporate “focus blocks” during which employees dedicate a specific amount of uninterrupted time to tasks before switching to another activity.

– Set Clear Boundaries Between Tasks: Define distinct periods for specific activities or responsibilities to help reduce the temptation to multi-task—Utilise tools like time blocking to structure the workday effectively.

– Limit Distractions: Create environments that minimise interruptions, such as designated quiet areas for focused work, thereby facilitating deeper concentration and optimising the efforts of Brodmann Area 10.

By addressing the pitfalls of multitasking, conscious leaders can enhance cognitive performance within their teams and cultivate an environment that fosters focused, high-quality work.

 7. The Dynamic Diary: Optimising Time with Energy Awareness

A “Dynamic Diary” is a flexible planning tool that incorporates non-negotiables while allowing for adaptations based on changing energy levels. Unlike rigid scheduling, the Dynamic Diary enables leaders to allocate their efforts effectively, enhancing productivity without leading to overwhelm.

 How to Use a Dynamic Diary:

1. Create Non-Negotiables: Identify key activities essential to your role, such as regular team check-ins or strategic planning sessions, and ring-fence these in your diary to ensure they are prioritised.

2. Adapt for Energy Levels: Determine your peak energy hours (such as mornings or afternoons) and schedule high-focus tasks during these times. Reserve less demanding activities for periods when you have lower energy.

3. Incorporate Recovery Periods: Allow time for restorative activities, such as brief breaks or reflective practices, to recharge and sustain focus throughout the day.

By utilising the Dynamic Diary approach, leaders can ensure they balance their workloads effectively and align tasks with their energy levels, ultimately maintaining a sustainable work pattern.

 Why Conscious Leadership Matters for Business Professionals

 Improved Employee Engagement

Leaders who embody mindfulness and awareness foster environments where employees feel valued and heard. Research consistently indicates that engaged employees report greater job satisfaction, increased productivity, and lower turnover rates (Gallup, 2020). By embracing conscious leadership practices, organisations can cultivate a more motivated and committed workforce.

 Enhanced Decision-Making

Conscious leaders possess a deeper understanding of their emotions and team dynamics, enabling them to make more informed and rational decisions. By practising mindfulness and emotional awareness, they can mitigate stress responses, evaluate various perspectives, and engage in thoughtful deliberation.

 Greater Work-Life Balance

Implementing strategies such as the Dynamic Diary and intentional goal-setting enables conscious leaders to achieve their professional objectives while modelling healthy work-life integration. This balance reduces the risk of burnout and encourages team members to adopt similar practices, benefiting the organisation’s overall health.

 Fostering a Culture of Trust and Innovation

Conscious leaders foster a culture where vulnerability is openly embraced, enabling team members to share ideas without fear of judgment. This culture of psychological safety encourages innovation and collaboration, leading to improved problem-solving and enhanced creative thinking. When employees feel secure in expressing their thoughts, organisations can access a broader range of insights and solutions.

 Conclusion

Conscious leadership is not merely an aspirational goal; it is a practical approach essential for thriving in today’s dynamic business environment. By integrating mindfulness into their routines, managing transitions, registering energy and emotions, and leveraging frameworks such as the Dynamic Diary, leaders can inspire their teams to achieve new levels of productivity, innovation, and resilience while effectively breaking the stress cycle that hinders organisational success.

Incorporating these practices is vital for business professionals seeking to lead with purpose and cultivate environments where team members are empowered to perform at their best. Conscious leadership represents the future of effective leadership in a world where human connection and emotional intelligence are paramount to sustained success.

 References

1. Baumeister, R. F., & Tierney, J. (2011). Willpower: Rediscovering the Greatest Human Strength. Penguin Press. 

2. Bowman, L. L., Levine, A. J., Waite, B. M., & Gendron, M. (2010). “The Impact of Communication Technology on the Social Skills of College Students.” Sage Open, 1(3), 1-10. 

3. Davidson, R. J., Sheridan, J. F., & Williams, W. J. (2003). The Amygdala and Emotion. Annals of the New York Academy of Sciences, 985(1), 1-24. 

4. Gallup. (2020). State of the Global Workplace 2020 Report. Gallup. 

5. Goleman, D. (1995). Emotional Intelligence. Bantam Books. 

6. Goleman, D. (1996). Emotional Intelligence: Why It Can Matter More Than IQ. Bantam Books. 

7. Goleman, D., Boyatzis, R. E., & McKee, A. (2013). Primal Leadership: Unleashing the Power of Emotional Intelligence. Harvard Business Review Press. 

8. Henry, J. S., & Wang, A. C. (2015). “Stress Effects on Cognitive Flexibility: A Review of the Neurobiological Mechanisms.” Biological Psychology, 108, 175-182. 

9. Hülsheger, U. R., Alberts, H. J. E. M., Feinholdt, A., & Lang, J. W. B. (2013). “Benefits of Mindfulness at Work: The Role of Mindfulness in Emotional Exhaustion and Job Satisfaction.” Journal of Applied Psychology, 98(2), 310–325. 

10. Kabat-Zinn, J. (2003). Mindfulness-Based Interventions in Context: Past, Present, and Future. Clinical Psychology: Science and Practice, 10(2), 144-156. 

11. Locke, E. A., & Latham, G. P. (2002). “Building a Practically Useful Theory of Goal Setting and Task Motivation.” American Psychologist, 57(9), 705–717. 

12. McEwen, B. S. (2004). “On a Common Principle of Stress and Adaptation.” Brain, Behavior, and Immunity, 18(3), 203-220. 

13. Microsoft. (2021). “The Future of Work: What Happens to Your Brain When You Have Too Many Meetings?” Microsoft Research Publications. 

14. Owen, A. M., Morris, R. G., & Sahakian, B. J. (2005). “The Role of the Prefrontal Cortex in Working Memory.” Journal of Cognitive Neuroscience, 17(5), 1028-1042. 

15. Shivakumar, M. (2013). “The Science of Leadership: A Perspective on Conscious Leadership.” Harvard Business School Publishing. 

16. Zeidan, F., Johnson, S. K., Diamond, B. J., David, Z. A., & Goolkasian, P. (2010). “Mindfulness Meditation Improves Cognition: Evidence of Brief Mental Training.” Consciousness and Cognition, 19(2), 597-605. 

 Action Plan for Business Professionals

1. Start Your Leadership Journey: Establish a daily mindfulness practice (5-10 minutes).

2. Create a Dynamic Diary: Implement a flexible scheduling approach to align your tasks with your energy levels.

3. Set Clear Intentions: Begin meetings and daily routines with defined intentions to enhance focus and team alignment.

4. Reflect on Energy: Use a journal to document your emotional and energy patterns weekly to identify trends and areas for improvement.

5. Invest in Resources: Explore mindfulness and leadership coaching to further embed conscious leadership practices into your daily routines.

By following these actionable strategies, business professionals can cultivate a leadership style rooted in consciousness, paving the way for transformative changes within their organisations.

https://tinyurl.com/2ffjck9p

Transcendent Leadership: How Understanding Consciousness Elevates Business

getty

ByCarlo Tortora Brayda,

Forbes Councils Member.


Business leaders face challenges, including the frantic need for speedy decision-making, unexpected market shifts, geopolitical volatility, internal mutinies, power plays and harrowing decisions that can hurt the livelihood of their teams by cutting jobs.

The common thread throughout my experiences has been their sheer intensity. While the highs of leadership are undeniable, you can be assured that you will also face fear, betrayal and dishonesty. Accepting these as human nature was not easy, but it was essential.

I realized that framing reality's ontological nature was the way to transcend challenges. I needed a paradigm shift to change my way of seeing the world. Challenges felt external but reflected my internal state, and my response shaped their impact.

It wasn't an immediate realization; over some time, I was introspecting, wanting to understand reality from first principles.

So, I followed the path of reductionism, looking at the frontier of the "small," where the standard model gives way to the only possible foundational reality of quantum fields. This, in turn, becomes logically reliant on the idealist paradigm of Consciousness as the fundamental lowest common denominator of reality.

Federico Faggin’s book Irreducible confirms this. His thesis centers on philosophical idealism, proposing that Consciousness is a fundamental quantum phenomenon. At the same time, the physical world serves as a symbolic representation of a deeper, conscious reality.

Bernardo Kastrup, a double Ph.D. in Computer Engineering and Philosophy and former CERN scientist, has propounded this thinking and collaborated with leaders like Dr. Faggin. A prolific scholar, his ideas modernize German philosophy. His interviews with the Institute of Arts and Ideas have been highly inspirational to me.

Because my entrepreneurial journey was punishing, this realization changed everything for me; it gave me a reset. I no longer feel overwhelmed or anxious about leadership.

The Importance Of 'Knowing Thyself'

Since the dawn of civilization, one concept has been at the heart of any world philosophy—what the Greeks coined as "Know thyself." The depth of this statement is nearly unfathomable.

Generally, we define ourselves through labels: our profession, our ethnicity, our species, our position in society or our family. That is what you do, but what are you, really?

We know the world through our senses, which provide us with an interpretation of the reality outside of our mind, but they are a selective interpretation. It is "interpretation" because the senses detect it, and your mind forms an architecture of the meaning of what the perceptions want to convey. It is "selective" because, as we all know, our senses have narrow ranges of functionality within the electromagnetic spectrum. According to Professor of Cognitive Science at the University of California, Irvine, Donald Hoffman, your understanding of the world is a construct, an indirect representation of reality.

Behind that is your true self—the experiencer. Your essence emerges beyond sensory inputs.

My work has changed because I see all relationships within my business ecosystem through this lens of everyone having the same common denominator.

I shifted from being the protagonist to witnessing my interpersonal relationships. This paradigm shift has been transformational in my business. It has been the most potent means of attaining clarity of vision under stress, enabling me to keep a level head when taking any action or business decision.

I started engaging with all my stakeholders from a perspective of oneness. This perspective has benefited my business and helped me co-create societal movements in AI and cybersecurity.

The Business Impact

Across cultures, we see people aiming for the same. Ubuntu is the Central and Southern African Bantu philosophy crystallized by the words: "I am because we are," which has an ongoing role in the concept of AI inclusion and beyond. In India, the phrase Vasudhaiva Kutumbakam, meaning we are one family, also resonates with the idea of recognition of oneness, of sharing the same inner common denominator of awareness with other people: employees, suppliers, shareholders and competitors. During India's presidency of the G20 in 2023, that theme was central.

Leaders who have adopted this philosophy have demonstrated their ability to generate deeply transformational movements. Research has shown that ego-based leadership leads to weak and ineffective decision-making.

How To Practice Self-Inquiry

Here are some tips for migrating to an awareness-driven mindset.

• When confronting any situation, ranging from negotiation to colleague relationships, think, "Where are you reacting from?" You are on the right path if you engage as the Consciousness behind your mundane ego.

• Transcend fear and insecurity, and avoid grudges and regrets. From my experience, you will quickly find your professional life growing in efficiency and happiness.

• When you negotiate, look for an outcome that benefits everyone. Avoid negotiating in your favor at someone else's expense, as this can backfire.

Satya Nadella, Microsoft's CEO, is deeply influenced by empathy, self-awareness and a monistic mindset. He has transformed Microsoft into a growth-based meritocracy. His book, Hit Refresh, discusses self-inquiry and mindfulness, highlighting how a leader's self-awareness can transform corporate culture.

Leaders who have gone through introspection and self-inquiry are unaffected by emotional turbulence. They cannot be hurt, as they know their core sense of self is inviolable. They deal with challenges as they arise effectively, decisively and resolutely. All stakeholders in the business ecosystem feel the authenticity and purpose and will rally in support of the leader, giving the organization unstoppable strength.

After embracing this approach, I saw tangible acceleration and unprecedented entrepreneurial innovation in my work. Specifically, I led a think tank task force focused on cyber protection of critical infrastructure. In under two years, we brought together a top-tier team to create the Cyber Eagle Project Inc., a public-private partnership designed to transform cybersecurity with agentic AI.

Self-inquiry is beneficial for personal well-being and has profound implications for your company. Aligning with your true sense of self will yield a more enlightened leadership style, which in turn will aid resiliency, innovation and shareholder value. Awareness and mindfulness are profoundly liberating and offer a competitive advantage.

Knowing yourself will uplift your entire organization into a sphere of authenticity and wisdom and will ripple through your ecosystem. Start by describing yourself as "I am …" and stop there.


https://tinyurl.com/5dts98fd

понедельник, 22 декабря 2025 г.

Practical Process: What Should a Process Owner Know?

 


The Process Owner role is a lynchpin in effective process-based management.

It symbolizes and operationalizes the key concept of cross-functional management of end-to-end processes. It creates a ‘horizontal’ management view that compensates for the ‘verticality’ of traditional management that follows the organization chart. It is also the most novel, and therefore the most challenging, aspect of the introduction of process-based management.

To be successful, and thereby also help others to be successful, a Process Owner must have deep knowledge about the objectives, operation, potentials, and challenges of their process.

In this column I provide an insight into what that might look like.

Process Owner role defined

The idea of cross-functional value (i.e., products, services, and experiences) creation, accumulation, and delivery is fundamental. Value is produced through collaboration across the organization.

business process is a collection of activities that transforms one or more inputs into one or more outputs. Many resources are involved in the management and execution of a process—materials, people, systems, infrastructure, information, technology, facilities, policies, rules, regulations—and these must also be seen to be integral to the process.

Business processes are the only way any organization can deliver value to customers and other external stakeholders. By themselves, separate functional areas of an organization—think of boxes on the organization chart—cannot deliver value to external parties.

The further conclusion we must draw from this is that every organization executes its strategic intent via its business processes.

Who manages across the organization? The organization chart says little of a practical nature about who manages cross-functional value development and delivery. This absence is filled, in part, by the Process Owner role.

I define the role as follows:

The Process Owner is accountable for responding when process performance is outside the accepted range or trending in that direction, when a change of process KPI (PKPI) or target is appropriate, or an idea should be evaluated.

I see the Process Owner role as one of strong influence, but no authority, where the key tasks are to monitor process performance and ideas for change and bring problems and opportunities to the attention of the group of functional managers executing the process. In support of this, there is an escalation path to a whole-of-organization Process Council.

Selecting a Process Owner

In theory, anyone could be the Process Owner for any process; detailed subject matter expertise is not a prerequisite. However, in practice, the role is usually filled by one of the functional managers involved in the execution of a subprocess. You don’t need subject matter expertise…but it’s easier and more credible if you have at least some specialist knowledge.

The worst Process Owner appointment to make is someone who doesn’t believe in the process idea and the role and doesn’t want to do it. This is closely followed by someone who believes but is too far down the organization chart to be effective.

The best Process Owner appointments are curious, fascinated by possibilities to do something different, keen to find and solve problems, and comfortable working in teams to defeat difficult challenges. They are keen to actively develop deep knowledge of the process operation, performance, opportunities, and challenges.

The Process Management Record

I call that collection of deep knowledge the Process Management Record. An overview is presented in Figure 1 and the key components are discussed below.

I maintain this information in a spreadsheet for the convenience of using tabs…there are many other options. The crucial point is that this is the body of knowledge with which a Process Owner should be familiar.


Figure 1: Process Management Record

Figure 2 shows overview data, the sort of information required to give a quick summary of the process and its current circumstances. This may seem trivial but to know this much requires deep knowledge—this is the tip of an information iceberg.


Figure 2: Process Overview

It’s Stakeholder Management 101 in Figure 3 but this is where we must start. Why does this process exist and who cares? A useful way to establish that is to identify who gets something from the process and gives something to it.

We can establish the objectives for each stakeholder, but we need a single set of objectives for the process as shown in the last column.

If it’s not possible to get consensus about the process objectives, then you are probably dealing with two processes/variants.



Figure 3: Process Stakeholder Matrix

In Figure 4 we start to expose the operational details with the all-important process KPIs and their targets. Not just PKPIs and targets; that’s not enough to create a working performance management system. Where is the data coming from (Measurement Method), and not just “survey” who, how, when etc. in enough detail to make it happen? Also, we need a thorough impact analysis to establish the cost-benefit of closing the gap and the cost of not doing so.


Figure 4: Process KPIs & Targets

All actions taken to impact process performance are summarized as shown in Figure 5. Only a few are shown in this example but, of course, there could be many change actions in play.


Figure 5: Process Change Actions

Actions are keyed to the impacted PKPI(s) Some will be small activities, and some will be large projects; links can be added to further details such a project charter.

Again, this is a summary of much deeper knowledge about the change being made: what is being done, when it will happen, the intended consequences of the change, and any other related information.

Note that this is not a list of the things a Process Owner is meant to do, although they may appear in the “Who” column for some actions.

Deep knowledge enables excellence

For a Process Owner to be successful, they must have deep knowledge about their process. That knowledge needs to be accurate and current and accessible to all stakeholders.


Roger Tregear

https://tinyurl.com/mu7cehv3





The Essential Guide to HR Metrics

 


Anyone who works in business will tell you that human Resources plays a crucial role in evaluating employee performance. However, it's also HR's job to carefully measure its own effectiveness. To better illustrate this concept, let's look at some HR metrics that are essential for monitoring and improving HR practices within an organization.

By monitoring these metrics, HR professionals can identify areas for improvement, develop targeted strategies to enhance employee satisfaction and productivity, and ensure that HR practices align with organizational goals.

Time to Fill


Time to fill measures the efficiency of the recruitment process. For instance, a shorter time to fill indicates a more efficient hiring process and reduced downtime. Looking more closely at this metric helps HR identify bottlenecks in the recruitment process and implement strategies to streamline hiring. For example, automating parts of the application review process or improving job descriptions to attract more qualified candidates faster.

Referral Rate


Referral rate measures the percentage of new hires coming from employee referrals. A high referral rate suggests that current employees are satisfied and engaged. After all, they're clearly happen enough to recommend the company to others. Employee referrals often result in better cultural fit and higher retention rates, making it a valuable metric for HR. Organizations with high referral rates tend to have stronger team cohesion and a more positive workplace culture, as new hires are more likely to align with company values and expectations.

Cost per Hire


Put simply: cost per hire calculates the total recruitment costs divided by the number of new hires. This metric helps organizations better understand the financial investment required to bring new employees onboard. Monitoring cost per hire can identify areas where recruitment costs can be optimized, allowing companies to better balance quality hires with their budget. By analyzing this metric, HR can assess the effectiveness of different recruitment channels and allocate resources more efficiently.

Absenteeism Rate


Though absenteeism cannot always be avoided, unusually high absenteeism rates can signal underlying issues such as low employee morale, poor workplace conditions, or health-related problems. By addressing absenteeism, companies can improve productivity and overall workplace atmosphere. Strategies to reduce absenteeism include implementing wellness programs, establishing more flexible work arrangements, and creating a supportive work environment.

Absence Financial Impact


This metric quantifies the cost of employee absences, including lost productivity and additional expenses for temporary coverage. Understanding the financial impact of employee absences allows organizations to develop strategies to reduce absences and improve attendance. This metric highlights the importance of employee well-being and can justify investments in health and wellness programs, flexible working conditions, and other initiatives aimed at reducing absenteeism.

Total Labor Cost


Total labor cost encompasses all employee-related expenses, including wages, benefits, and taxes. Keeping track of this metric ensures that labor costs are in line with budget expectations, which can be extremely helpful when it comes to financial planning and forecasting. Monitoring total labor cost also allows HR to more accurately assess the financial impact of staffing decisions, manage compensation strategies, and ensure sustainable growth.

Turnover Rate


It will surprise nobody to learn that a high turnover can indicate problems with job satisfaction, compensation, or work environment. Meanwhile, educing turnover is crucial for maintaining continuity and reducing hiring costs. By analyzing turnover trends, HR can identify areas for improvement in employee engagement, career development opportunities, and workplace conditions.

Voluntary Turnover Rate


Unlike standard turnover, the voluntary turnover rate specifically tracks employees who leave the company by choice. Though it is different, high voluntary turnover may still point to issues such as poor management, lack of career development opportunities, or inadequate compensation. Understanding the reasons behind voluntary turnover can help HR develop targeted strategies to enhance job satisfaction and employee loyalty.


https://tinyurl.com/ynhy4pja

Практикум Партнерських Домовленостей. Частини 1 - 2.

 






❗️Буває так, що один із партнерів перебуває поза зоною доступу, заплановано чи ні, не важливо, але так сталося, що він не може голосувати з термінового або питання, яке раптово виникло.

☝🏻 Опрацювання цього питання допомагає уникнути таких тупикових ситуацій і розглянути сценарії:

❓А що буде, якщо раптом партнер, який повинен голосувати якийсь певний тривалий час перебуває не на зв'язку і не може цього зробити?

❓ Чи може інший партнер, що залишився, або інші партнери, що залишилися, прийняти рішення без нього.








Так буває, що частка в компанії не дорівнює твоїй частці в прибутку.

Наведу приклад.

Ресторатор з інвестором відкривають ресторан.

🔴 Їхні частки у володінні можуть бути 50 на 50. Але частка в прибутку на період, поки гроші інвестору не повернуто, може бути, наприклад, 80 на 20 на користь інвестора.

Тобто інвестор каже, що я поки гроші не повернув, мені 80% від прибутку, тобі 20%. Щойно я прибуток повернув, у нас 50 на 50, як ми і володіємо.

🔴 Далі, ми володіємо 50 на 50, припустимо, 2 роки. Грамотному інвестору потрібно замотивувати ресторатора, щоб він був зацікавлений у продовженні роботи з інвестором.

🔴 І тоді, з третього року, частка ресторатора стає 55, а в інвестора 45. Далі ще через рік або через два у ресторатора стає 60, а в інвестора 40.

Важливо, щоб інвестор гарантовано отримував дохід від початкових інвестицій протягом якомога довшого періоду часу.

🧠 Такий підхід допомагає інвестору отримувати дохід, а ресторатору бути залученим, водночас не шукати способи як скинути тягар початкового розподілу часток.

https://tinyurl.com/4e3jvupb